Return and Refund Policy

Return and Refund Policy

At Eleckick, we are committed to providing you with a pleasant and hassle-free shopping experience. If you are not completely satisfied with your order, we have a clear and simple return and refund policy in place.

Return Period
You have 14 days from the receipt of your order to inform us of your intention to return one or more items. This period complies with current legislation and allows you to change your mind without justification.

Return Conditions
To be eligible for a return, the product must be in its original condition, unused, unopened, and in its original packaging. Products that have been opened or used cannot be returned unless they are defective.
The following products are not eligible for return:

Customized or made-to-order items
Gift cards or promotional codes
Wellness products (for hygiene reasons, unless defective)

How to Return a Product
To return a product, please follow these steps:

Contact our customer service at [email@eleckick.com] or through our contact form on the site.
Provide your order number and the item you wish to return.
You will receive confirmation and instructions on how to return the product.

Return shipping costs are your responsibility unless the product is defective or the error is on our part.

Refund
Once the product is returned and inspected, we will process your refund within 7 to 14 days from the receipt of the return. The refund will be made using the same payment method used for the purchase, unless otherwise indicated by you.
If you paid for express shipping, the shipping fees will not be refunded unless the return is due to an error on our part.

Defective or Incorrect Products
If you receive a defective product or an incorrect item, we apologize for the inconvenience and will cover the return shipping costs. Please contact us as soon as possible at [email@eleckick.com] to arrange for an exchange or refund.

Exchanges
We do not offer direct exchanges. If you would like a different product, we recommend returning the item and placing a new order.